Maryland auto insurers: complaints, premiums and penalties (2026)
Maryland private-passenger complaint index, premiums and market share for 2023, plus administrative penalties stated in Maryland Insurance Administration orders. Retrieved 2026-10-18.
The annual report prints this table at company level, not group level. The 15 rows are the companies with the largest 2023 premiums written in the private-passenger section. Order follows that premium. The complaint index is the Administration's number. This page does not sort by it.
The report states 4,227 total complaints for the private-passenger index and $6,481,848,753 total premiums for the index. The company rows in the file add up to those two figures. The table below is the 15 largest premium rows, not the whole appendix.
| Company | 2023 premiums written | Market share | Complaints | Complaint share | Complaint index |
|---|---|---|---|---|---|
| State Farm Mut Auto Ins Co | $1,117,260,425 | 0.17237 | 846 | 0.20015 | 1.16114 |
| Geico Cas Co | $748,613,706 | 0.1155 | 333 | 0.07878 | 0.68211 |
| Progressive Select Ins Co | $569,684,526 | 0.08789 | 384 | 0.09085 | 1.03363 |
| Allstate Ind Co | $550,092,391 | 0.08487 | 278 | 0.06577 | 0.77496 |
| Erie Ins Exch | $494,842,433 | 0.07635 | 402 | 0.09511 | 1.24574 |
| GEICO Secure Ins Co | $279,646,098 | 0.04315 | 130 | 0.03076 | 0.71286 |
| Geico Gen Ins Co | $222,942,704 | 0.0344 | 91 | 0.02153 | 0.62592 |
| United Serv Automobile Assn | $211,096,361 | 0.03257 | 169 | 0.03999 | 1.22765 |
| USAA Cas Ins Co | $194,336,967 | 0.02999 | 173 | 0.04093 | 1.36508 |
| Progressive Specialty Ins Co | $180,720,316 | 0.02789 | 51 | 0.01207 | 0.43275 |
| Government Employees Ins Co | $171,721,758 | 0.0265 | 78 | 0.01846 | 0.69653 |
| Travelers Prop Cas Ins Co | $163,812,826 | 0.02528 | 61 | 0.01444 | 0.57102 |
| Allstate Ins Co | $102,060,483 | 0.01575 | 24 | 0.00568 | 0.3606 |
| USAA Gen Ind Co | $97,773,432 | 0.01509 | 77 | 0.01822 | 1.20764 |
| Nationwide Ins Co Of Amer | $93,674,498 | 0.01446 | 21 | 0.00497 | 0.34377 |
Penalties and consent orders
$1,000 · 2023-11-28 · Liberty Mutual Insurance Company
Memorandum and final order MIA 2023-02-005, in the handling of one complainant's auto damage claim. The order states violations of Insurance Article sections 27-303(2), 27-303(6), and 4-113(b)(5).
Source id md-mia-2023-02-005, PDF page 19. Orders index. Retrieved 2026-10-18.
$15,000 · 2024-08-14 · Nationwide Affinity Insurance Company of America | Nationwide Insurance Company of America | Nationwide Property & Casualty Insurance Company
Consent order MIA-2024-08-009. The findings say the Administration received a complaint that the respondents charged an incorrect premium for a private passenger automobile policy, and that a programming error affected private-passenger premiums. The signed date is the Document Signed Date on the Administration's orders index. The PDF signature block says 'signature on file with original' and has no typed date.
Source id md-mia-2024-08-009, PDF page 5. Orders index. Retrieved 2026-10-18.
$70,000 · 2026-08-18 · Progressive Select Insurance Company | Progressive Specialty Insurance Company | Progressive Classic Insurance Company | Progressive Northern Insurance Company | Progressive Advanced Insurance Company | Progressive Casualty Insurance Company | Progressive Direct Insurance Company | Progressive American Insurance Company | United Financial Casualty Company
Consent order MIA-2026-08-012. Findings describe a private passenger automobile policy that did not include the minimum liability coverage required by Insurance Article section 19-504. The body of the order also writes 'United Financial Insurance Company' for the company the caption lists as United Financial Casualty Company, NAIC 11770.
Source id md-mia-2026-08-012, PDF page 5. Orders index. Retrieved 2026-10-18.
Sources on this page
- 2024 Maryland Insurance Administration Annual Report, Appendix 3, private passenger. Retrieved 2026-10-18.
- Orders index, documents MIA-2026-08-012, MIA-2024-08-009, and MIA 2023-02-005. Retrieved 2026-10-18.
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